Privacy Policy
Last updated: September 7, 2026
Our Commitment to Your Privacy
Healthy at Home Caregivers ("we," "us," or "our") is committed to protecting the privacy and security of the personal and health-related information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, complete a care assessment, submit a referral, apply for a caregiver position, or use our services.
We understand that the information families share with us is deeply personal. We handle it with the same care, dignity, and respect we bring to looking after your loved ones.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and city or ZIP code when you submit a care assessment, contact form, or referral.
- Care-Related Information: Details about care needs, preferred services, and the person receiving care, shared during assessment or referral.
- Employment Information: Name, contact details, experience, and availability when you apply for a caregiver position.
- Technical Information: IP address, browser type, and pages visited, collected automatically to protect against spam and improve site performance.
How We Use Your Information
- To respond to your care assessment request and connect you with our care team.
- To process and review CalAIM referrals and caregiver applications.
- To send you confirmation emails and follow-up communications about your inquiry.
- To improve our website, services, and the families' overall experience.
- To protect against fraudulent or abusive submissions.
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- With our internal care team members and staff who need the information to respond to your inquiry or provide services.
- With authorized referral partners and care programs (such as Medi-Cal health plans) when you submit a CalAIM referral.
- When required by law, court order, or to protect the rights, property, or safety of our clients, staff, or others.
- With service providers who help us operate our website and business, under appropriate confidentiality agreements.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Request access to or a copy of the personal information we hold about you.
- Request that we correct inaccurate or incomplete information.
- Request that we delete your personal information, subject to legal obligations.
- Opt out of receiving marketing communications at any time.
To exercise any of these rights, please contact us using the information below.
Cookies and Tracking
Our website may use cookies and similar technologies to improve site functionality, analyze traffic, and enhance your experience. You can control cookies through your browser settings, though some features may not function properly without them.
Children's Privacy
Our services are intended for adults seeking care for themselves or loved ones. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and revise the "Last updated" date accordingly.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out: